In alignment with our commitment to transparency and integrity, we want to clearly disclose that product prices and descriptions may vary on the websites of our retail partners.
We encourage you to visit the retailer's site directly for the most current images, products, prices, and descriptions.
It's important to us that you're informed Zeppy may receive compensation for some listings featured on our site.
Additionally, we want to be upfront about our use of affiliate links; our affiliations, including but not limited to the eBay Partner Network, support our mission to provide valuable content and offerings to you.
We hope that you're pleased with your purchase, however we do understand that occasionally, you may need to return goods to us.
In order to return an unwanted item, the following criteria must be met:
You must have contacted us in writing within 14 working days of receipt
If the product is computer software or an audio/video recording it must be unopened.
The item must be returned complete with ALL accessories and manuals / guides including free gifts
The item must be in the original box and packaging
It is your responsibility to return the goods to us in a safe and secure manner and at your cost.
If there are any other issues with your order that are not covered above, please contact us within 14 days of delivery
How to Return Goods
Step 1
Please contact us via M2M(Ebay Message to Message) where applicable include a description of the fault.
We will try our best to solve the problem for you via message, if not, we will offer the RMA (Returned Merchandise Authorisation) number and return Address.
IMPORTANT: Once we've issued an RMA number, it's only valid for 14 DAYS. If we've not received the goods back after 14 days, the RMA number will no longer be valid. It's therefore important that you do send the goods back WITHIN 14 days of the RMA being issued.
Step 2
Simply package up your parcel and display the RMA number.
We recommend you use the original packaging of the item to send the item back to us. If that's not an option, you should choose a box that is slightly larger than the item to allow for some extra protection. Whichever option you choose, please ensure that the packaging is strong enough for the contents and clearly shows
Your RMA number
Original order details or parcel label
Buyer ID
The reason of return
Please also tell us the tracking number or barcode if there is after you send the item
For cheaper postage use 2nd class SIGNED FOR. It would be better for you to keep the postage receipt till the issue is solved
IMPORTANT: For products with glass screens and LCD screens, before post out, please take a photo and send it to us, this will be evidence for goods returned in undamaged.
Failing to do this will result completely under your responsibility for any damages when returned to us
Step 3
Once the goods have been received, we will process your refund/exchange
Disclaimer: Prices and descriptions maybe different on retailers sites, please check the retailers website for the latest images / products / prices and descriptions. Zeppy maybe compensated for some of these listings.
When you click on links to various merchants on this site and make a purchase, this can result in this site earning a commission. Affiliate programs and affiliations include, but are not limited to, the eBay Partner Network.
Wait a moment... we're getting more products!
uk 
fr
de
es
it
us
ca
